Warranty Information
This Warranty applies to custom orthotics and custom AFO braces made by Forward Motion Medical.
Adjustment Warranty​
Our adjustment warranty covers any changes to the cast or accommodations and material refurbishments within the first 6 months.
Order Change Fee​
Order Change Fee will apply to the changing of device types and/or top cover material/length
Shell Lifetime Warranty
What does the Lifetime Warranty cover?​
This warranty covers any defects and/or breakage of the orthotic shell or AFO brace shell at any time.
What Will We Do to Correct The Problem?​
Forward Motion Orthotics will repair or replace the entire custom orthotic or custom AFO brace at no charge if the shell is indeed defected, cracked, or broken under normal usage.
How Long Does the Coverage Last?​
The warranty period is for the lifetime of the patient.
What You Need to Do​
If you are a patient: To obtain warranty service, you must first contact your Doctor to confirm the defect. Next, your Doctor will contact us to complete the warranty process.
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If you are the prescribing Doctor: Please contact us for additional information.
Prefabs Warranty Information
This Warranty applies to prefab orthotics made by Forward Motion Medical.
Manufacturer Defect Warranty​
Rest assured, all our products come with a full warranty against manufacturer defects. We stand by the quality and craftsmanship of our products, and in the rare case of any manufacturing issues, we will gladly address them. Your peace of mind is important to us, and we strive to deliver products that meet our high standards of excellence.
Non-Printed Refunds​
For our non-printed prefabricated products, we offer a refund option within 6 months from the date of purchase.
10-Day Error Dispute​
In the unlikely event of any errors in the shipment, we provide a window of 10 days from when the order is delivered to raise any concerns or disputes. We value accuracy and want to rectify any mistakes promptly to ensure complete satisfaction.
