Phone: (435) 251-8500 Email: office@forwardmotionmedical.com. Visit our Contact page for more information.

Unfortunately, we’re unable to share pricing details over chat or with anyone who isn’t a licensed doctor or medical provider. If you are a provider, we’d be happy to connect you with one of our account managers—just schedule a time to get full pricing information: https://www.fdmotion.com/contact-us

Yes! For each custom device there is a 6 month adjustment warranty and a lifetime warranty for the shell. To view full Warranty CLICK HERE.

The Log In page can be accessed by clicking Log In located at the top of the website. You will need a username and password which can be set up by giving us a call at (435) 251-8500.

Yes! A digital version can be viewed and downloaded by clicking here: Forward Motion Catalog. If you would like a physical copy, contact us and we can send you one.

You can find the free USPS shipping label under the "Resources" tab at the top of the website or click HERE. Simply fill out the information and print out the label. Our collection of forms, including those for orthotic and AFO orders, as well as return and exchange requests can be found HERE. Each form is clearly labeled, easy to navigate and easy to download, ensuring a smooth and efficient ordering process.

Our 3D scanning app is one of the highlights and best features of our company! You can intuitively scan for custom orthotics and AFO braces as well as order prefabs very easily. For more information about how to use our app, please see the following: How do I Download the Forward Motion App? How do I Create an Account Through the App? Information about the Forward Motion App

Yes! Our Lab Cheat Sheet explains many aspects of our lab such as device types, materials used, and other things specific to our lab. You can see it here: Lab Cheat Sheet For any other questions, feel free to give us a call.

The Outgrow Program is designed to help doctors & parents save money when purchasing orthotics for children under 18 years old with growing feet. If you are a medical practitioner and would like more details please call us at: (435) 251-8500

ARCH HEIGHT The arch heights on the order form are for the cast correction, not the height of the patient's foot. TOTAL CONTACT - The arches of the cast are made to what the scan measures, adding no arch fill. Recommended for patients with low arches or flat feet. HIGH - We add fill to the cast to lower it by 2mm from what the cast measures. MEDIUM - We add fill to the arch to lower it by 4mm from what the cast measures, This is the lab standard. LOW - We add fill to the arch to lower it by 6mm *The lab standard is to average the arch height if there is 4mm or less difference between the feet. If the arches measure 5mm or more difference, we make to each foot. If total contact is requested we make the arches to each foot.

To use the built-in sensors with the FM App, you'll need one of the following Apple devices: iPhone 12 or newer iPad Pro (3rd generation or newer) These models are equipped with the advanced LiDAR and TrueDepth sensor technology required for accurate 3D foot scanning and optimal app performance. These models include the necessary hardware to support the FM App’s 3D scanning features. Older devices without these capabilities are not compatible with the FM App’s scanning features. Additionally, Generation 6 iPads and newer are compatible if used in combination with the Structure Sensor external 3D scanner, which integrates with the FM App for professional-grade scanning.